Moïse HOUNGUIA has a background in Marketing and Corporate Communication. He has fifteen years of experience in Customer Experience Management in the GSM communication sector where he respectively held the positions of Call Center Manager, Quality Service Supervisor, Back Office Supervisor and then Customer Support Manager. His background in customer relationship management has enabled him to strengthen his skills in the implementation, optimization and management of the customer experience management mechanism including, among other things, the management of customer complaints and complaints.

His skills in customer experience management are reinforced by knowledge proven over 5 years in Project Management and training in situational leadership and team management in general. All this transferable knowledge is currently put into service at SATIS FINTECH SA as Sales and Marketing Manager in charge of promoting SATIS solutions for the optimization and automation of the mechanism for managing customer complaints and complaints intended for players in the sector. financial in the Central and East Africa region.