Leading team

Proof of more than fifteen (15) years of experience in piloting satisfaction surveys, evaluating customer protection mechanisms, setting up complaints management mechanisms, social audits and quality audits (ISO standards 9001). He also has professional management experience. His career was an opportunity for him to put the client at the center of the strategy of financial […] Read More

Initially trained in Bank Management, he has accumulated fifteen years of experience in the banking sector where he mainly held positions of branch management and relationship management with large companies. Convinced that the financial sector in sub-Saharan Africa can go further in terms of adapting offers to the needs of economies and customers, he has […] Read More

Moïse HOUNGUIA has a background in Marketing and Corporate Communication. He has fifteen years of experience in Customer Experience Management in the GSM communication sector where he respectively held the positions of Call Center Manager, Quality Service Supervisor, Back Office Supervisor and then Customer Support Manager. His background in customer relationship management has enabled him […] Read More